Shipments and returns

Your pack shipment

Packages are generally dispatched within 2 days after receipt of payment and are shipped via selected carries that selected by client with tracking. If you prefer delivery by other carries that we provided please contact us before you chooise the shipping method and special delivery cost will be apply. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

Exchange Policy:

All exchange item should have original packing, accessories, and reason of exchange
To reach the target of hassle free internet purchase, QC are done strictly for every item. In case if found any defective products, please contact us within 2 days after receiving it.
Our terms of definition for defects includes, manufacturing defect, large area of dirt, decoration is missing.

Exchange can only be done within period stated, additional postal fee will be bore by EC-Lifestyle if it's caused by direct error of EC-Lifestyle.com, otherwise are to be bore by buyer(s).
Please contact our customer service thru Email before doing any exchange, providing us your order no, reason for exchange, image of defective item, we will seek the best solution to help you solve your problem.

Attn: Any exchange done without contacting our customer service is under buyer's own responsibility

Conditions that are not under Exchange Policy:

Misuse or mishandling of product
Incorrect storing method, ie in damp environment
Exposure to too high or too low temperature
Any alteration done to product
Dirt cause by food and drinks
Any exchange done without contacting our customer service
Any product returned with incomplete packing and accessories
Tag was removed and wore item
Exceeded exchange period, small area of dirt, washed
Products not purchased from EC-Lifestyle
All goods sold are not refundable.

Note:

EC-Lifestyle holds the rights of these terms and conditions, any amendment will not be notify
Different monitors display colors differently, and everyone¡¯a definition of color is not the same, thus we cannot guarantee what you see in out picture is exactly 100% same as our product. We will do our best to describe every item if they are different from our picture